Citizens’ Charter

Citizens’ Charter
(2014-2015)

Office of the Resident Commissioner
Government of West Bengal

A/2 State Emporia Buildings
Baba Kharak Singh Marg
New Delhi 110001
Date of Issue: 1st April 2013
Date of Review: 12th May 2014
Next Review: 30th June 2015

Website: www.rcwb.in

About the Office of Resident Commissioner

The Office of Resident Commissioner, Government of West Bengal was established in July, 1969.

Vision

Provide a proactive and responsive interface between the Government of West Bengal & Government of India for effectively benefitting the citizens.

Mission

Foster excellence by ensuring purposeful coordination for prompt service-delivery, efficient flow and exchange of information, quick and humane response to crises situations and for promoting citizen-friendly and citizen-centric governance

Delivery Commitments

We commit to deliver the following services provided the documents required are adduced while seeking the service.
List of required document is provided against each service item in the box below:

SL No. Services to the Citizens Days/Hrs Remark
1. Domicile Authentication of people from West Bengal residing ordinarily in the National Capital Region (NCR). 30 days If all the documents are correctly provided. If such authentication requires inputs from District Magistrates or any other Authority in West Bengal, then maximum 10 working days.
2. Legalization of documents under the Hague Apostilles Convention. 30 days Provided all the documents are in order.
3. Verification for passports application 01 days 24 hours, provided all the required documents are in proper order.
4. Authentication of Students and their documents for admission in various institutions of NCR 01 days The verification would be done in a single day, provided all the documents are in order.
5. Information regarding West Bengal( except legal & administrative) 07 days Within 7 working days. In case of any complex matter, the information dissemination will require more than 7 days. Information relating to research oriented work would be provided as early as possible. It would be difficult to fix-up a specific time period in this regard. But the office would be highly concerned and would take quick follow–up action.
6. Information on Government In consonance with the provisions of the RTI Act, 2005. For details access link of West Bengal Information Commission www.wbic.gov.in.
7. Trade & Commerce Related Enquiries 3 days To be provided in consultation with Department of Commerce & Industries, West Bengal.
8. Tourism Related Enquiries 3 days To be provided in consultation with Department of Tourism, West Bengal.
9. Crisis Situations 3 Hrs In any crisis situation affecting the people of West Bengal outside the State, prompt efforts will be made to rescue, aid or assist them by establishing first-link within three hours followed by support action warranted by the situation and as admissible under the Rules. The toll-free number 1800-11-3330 can be used for relaying details of any such crisis.

 

Grievance Redress:

For redressing any grievance, citizens can contact:

Shri Rajdeep Datta
Liaison Officer
Tel: 011- 2374- 2840/ 8826099307
Email: lowb@rcwb.in

If not satisfied Principal Resident Commissioner (Appellate Authority) may be approached. Any grievance received would be addressed in 2 working days subject to the rules and laws of the Government, provided it is specific, authentic and is not filed with any malicious or defamatory intent.

Treasury & Pension Matters:

In case of any treasury or pension related- matter contact:

Shri A K Pandit
Treasury Officer
Tel: 011- 2334- 8762, 9910233282, 8826099306
Email: anil.pandit@rcwb.in

Important Contacts:

 

SL No. Name Telephone/Mobile Fax E-mail
1. Office of Resident Commissioner
A/2 State Emporia Buildings
Baba Kharak Singh Marg
New Delhi 110001
(011) 2334- 4269
(011) 2374- 2695
(011) 2374- 7203 info@rcwb.in
2. Principal Resident Commissioner (011) 2334- 4269 (011) 2374-7203 rcwb@rcwb.in
3. DRC (011) 23344269, 2374-8134 ddi@rcwb.in
4. Treasury Officer (011) 2334- 8762 anil.pandit@rcwb.in
5. Addl Treasury Officer (011) 2336- 5943 purushattam.sengupta@rcwb.in
6. PA to RC (011) 2374- 2695 ankit@rcwb.in

Print Friendly
Last Updated on: November 26th, 2014